Booking terms and conditions for Hepworth hotel

1a. Upon accepting a booking a deposit of £50 per person per week is payable in order to retain the room.
2a. This deposit is non-refundable except in the case of a cancellation by the proprietor for the reasons contained in 7a.
3a. Acceptance of a booking, whether in writing or verbally, followed by a deposit payment will create a legally binding
contract between the establishment and the person who the booking has been accepted (the guest).
4a In the event of a non-arrival or cancellation of the guest, the guest shall pay to the proprietor a cancellation fee
as set out in 5a. A late cancellation is one which has been made to the proprietor less than 48 hours prior to the date
of the first nights accommodation.
5a. The proprietor will take reasonable steps to re-let the accommodation but if they are unable to re-let, the
cancellation fee will be 2/3rds of the total cost of the booking or the deposit, whichever is the higher.
6a. If the guest gives a credit/debit card details to the proprietor in order to guarantee a booking or in order to make
of a deposit then its is agreed between the parties that in the event of cancellation the proprietor may debit the guests
credit/debit card with the full amount of the cancellation charge as set out in 5a less an allowance for any deposit or
payment already paid.
7a. The proprietor reserves the right to cancel a booking forthwith without liability in the event of damage or
destruction to the accommodation due to fire or other causes, any shortage of labour or food supplies, or any other causes
beyond the control of the proprietor which will prevent him/her from performing their obligations in connection with any
booking.

Payments
2a. Payment of the bill for accommodation, and other services shall be made on arrival.
Occupancy of a room
3a. Occupancy shall be from 2pm on the day of arrival to 10am on the day of departure, unless special arrangements have been
agreed in advance. Numbers of people occupying a room must not exceed the maximum stated.

Prices
4a All prices are stated in pounds sterling All price increases resulting from government regulations/legislation or local
taxes/charges will be re-charged to the guest.

Meals
5a No refund or part refund can be given for breakfast or evening meals not taken.

Loss or damage to guest’s property

6a. The proprietor does not accept responsibility for loss of or damage to any cash, jewellery or other articles of value.
6b. The proprietor does not accept responsibility for loss of or damage to motor cars or other vehicles of any kind, or any
property lost in them.
6c. In the event of negligence on the part of the proprietor which gives rise to loss or damage to property belonging to a
guest the proprietor’s limit of liability will be limited to £50 for any single article and subject to a total of £100 in
the case of any one guest.

Loss from or damage to the proprietor’s property
7a. Guests shall indemnify the proprietor for any loss from or damage to the proprietors property or the furnishings,
contents and equipment caused by the wilful act or default of the guest or persons within their control.
7b. The guest shall pay the proprietor on demand the amount required to make good or remedy the damage, or replace any
missing items.
7c. If in the opinion of the proprietor the guest or anyone staying with the guest is not suitable to continue their
occupation because of unreasonable behaviour, damage or nuisance to other parties, the proprietor is entitled to treat
the contract as at an end and the guest may be asked to vacate their room. The guest will remain liable for the whole cost
of the booking and no refund shall be due.

Complaints
8a. If the guest has a complaint concerning any aspect of the services provided by the proprietor then it is the duty of
the guest to inform the proprietor immediately, or as soon as is reasonably practicable and in any event before termination
of the stay. It is specifically agreed between the parties that failure by the guest to notify the proprietor of any
complaint in accordance with the time scale set out will entitle the proprietor to refuse to entertain the complaint,
irrespective of the merits of the complaint.

General points
9a No alcohol to be drunk in premises unless brought from our bar
9b. No cooking or other preparation of food should take place in the guest’s bedroom.
9c. The proprietor does not allow pets on the premises.
9d. The guest shall not arrange for the delivery of or deliver any goods or materials to the accommodation without prior
arrangement with the proprietor.
9e. The guest shall not store or place on the premises or on the perimeter any inflammable, combustible or objectionable
substances or liquid.